CLAIMS
How can I file a claim?
You can file a claim 24 hours a day, seven days a week through an insurance carrier's hotline. We have provided a list of direct numbers you can reach
in the event of a loss. If you need help immediately, you can arrange for roadside assistance. Feel free to give us a call, and we'll be here ready to assist
you in any way we can. 


What happens once I report a claim? 
When you call to report a loss, you will speak to a skilled claims representative from your insurance carrier who will gather information about the
incident and guide you through the entire process. If you are struggling to reach your claims representative or do not have a pleasant experience, 
please call our office at (714) 288-8000 and one of our protection coaches will assist.

 

Important News Regarding California Fires
Last Update: December 7, 2017 3:30 PM​​​​​​

If you need to talk to someone about evacuations, shelters, road closures and other disaster-related services, call 211.

Please call the appropriate Cal Fire Dept. if you are affected by a wildfire in one of the following counties. 
 
 

Officials advise everyone to be prepared for evacuations by having a plan to get these six major categories of important things out.

  • People and pets
  • Papers (important documents)
  • “Plastic” (credit cards and such)
  • Pictures
  • Personal computer
  • Prescriptions

 
How to file an Auto Claim

Steps to filing an Auto Insurance Claim

What to do after an auto accident
· Identify the nearest safe location
· Move your vehicle to identified location

Check for Injuries
Always check to make sure there are no injuries so you know how to proceed when calling 911. 


Call 911
They will advise if they need to respond. Absolutely contact the police if;
· If the accident is a hit and run
· If the other party attempts to leave the scene without providing their information
· If there are injuries
· If it is apparent that liability will be disputed.
· Phone Number


Take Photos
If you have a camera, make sure to take photos of;
· Vehicle Damage
· Scene of the accident
· All parties involved


Exchange Information
You will need all of the following information from every party involved in the accident:
 
Personal Information

· Name
· Phone Number
· Home Address
· Driver's License Number
· Auto Insurance carrier / policy information


 Auto Information
· Year of car
· Make of car
· Model of car
·  License plate number (including state)
 
Witness Information

It is important to obtain information from any eyewitnesses at the scene of the accident.

DO NOT Admit Fault

You do not want to admit any fault. However, fully cooperate with the authorities and obtain their information and the police report number.

Take Notes – Document

It's a good idea to write down details about the loss while it's still fresh in your mind. Include as many details as possible, such as;

  • The direction the vehicles were traveling
  • How fast the vehicles were traveling
  • Did anyone brake, use their horn or try to avoid the accident?
  • What were the road conditions like?
  • Was the road wet?
  • Was it foggy or raining?
  • Was traffic heavy or light?
Contact Your Insurance Carrier 

View our Resources tab on this page to file a claim online or over the phone.
If you need further assistance, please call us at (714) 288-8000

Information you need when you file an auto insurance claim:

Accident Information
  • Date, Time, & Location
  • Police report # (if taken)
  • Name of Police Department
  • Description of Accident
  • Description of Damage - All vehicles (as detailed as possible)
  • Injuries (if any)
  • Property damage (if any)
Auto Information (involved parties)
  • Year of car
  • Make of car
  • Model of car
  • Color of car
  • License plate number (including state)
  • Number of passengers in each vehicle
Personal Information (involved parties)
  • Name
  • Phone Number
  • Home Address
  • Date of Birth
  • Driver's license Number
  • Owner of Vehicle(s)
  • Auto Insurance carrier / policy number
  • Location of vehicle (yours only)
  • Condition of vehicle (yours only)
Witness / Pedestrian Information
  • Name
  • Phone Number
  • Home Address
How to file a Homeowners Claim

How to file a Homeowners Insurance Claim

Step 1: Contact the Police
If the loss is caused by burglary or theft, notify the police immediately.

Step 2: Take Inventory
  • Go room-by-room to take an inventory of the damaged or stolen property.
  • If safe to do so, take pictures, make temporary repairs and take steps to protect your property from further damage.
Step 3: Vacate Your Home
  • If the home is unlivable, vacate the premises and move to a safe location.
  • Keep all receipts for repairs, temporary housing, meals, and other miscellaneous expenses. Please make sure the receipts are itemized.
  • Please do not dispose of damaged items, as an insurance carrier may need to see them to complete your claim.
Homeowners Insurance Claim Process

Information you need when you file a homeowners insurance claim:

Personal Information
  • Your Policy #
  • Date, Time, & Location
  • Police report # (if taken)
  • Name of Police Department
  • Description of Damage
Our Hours                                                    
Monday                                                 9:00 AM - 6:00 PM          
Tuesday                                                 9:00 AM - 6:00 PM          
Wednesday                                         9:00 AM - 6:00 PM          
Thursday                                              9:00 AM - 6:00 PM          
Friday                                                     9:00 AM - 6:00 PM
Saturday                                            10:00 AM - 2:00 PM
Sunday                                                               Closed
1163 N. Tustin St.
Orange, CA 92867
Phone: (714) 288-8000
Fax: (714) 288-2673
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